1. Who we are and what this policy covers
Towntime is operated by Control Shift Co Pty Ltd (ABN 21 689 356 090) ("Towntime", "we", "us", or "our"), based in Tasmania, Australia. This Privacy Policy explains how we collect, use, store, and share information about you when you use the Towntime website at towntime.au (the "Website") and the Towntime mobile application (the "App") — together, the "Services".
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the Services, you consent to the handling of your information as described in this policy. If you do not agree, please do not use the Services.
This policy was last updated on 11 August 2026.
2. Information you provide to us
You can use most of the Services without providing any personal information, and you do not need an account.
Special submissions: If you suggest a new special through the Website or the App, we collect the details you enter, such as the special’s title, venue name, description, category, days, and times, together with your name and email address if you provide them so we can follow up about the submission.
Special reports: If you report an incorrect or outdated special, we collect the selected venue and special together with any optional description you provide so our team can review and correct the listing.
Feedback and contact: If you send us feedback through the App or email us, we collect your message, the category you select, technical details such as app version and platform, and your email address if you include it so we can reply.
3. Information collected automatically
Usage data: We collect information about your interactions with the Services, such as the pages and screens you view, your searches, the features you use, and the dates and times of your visits.
Device and log data: When your browser or the App communicates with our servers, we receive technical information such as your IP address, operating system, browser or device type, app version, and request details. Our servers keep standard request logs for security, rate limiting, and troubleshooting.
Data stored only on your device: In the App, your favourite venues, saved deals, alert preferences, and local notification history are stored on your device and are not uploaded to our servers. You can remove them by clearing the relevant feature or deleting the App.
4. Cookies and similar technologies
The Website uses a small number of cookies and similar technologies. We use Umami, a privacy-focused analytics service, to understand how the Website is used; Umami does not use cookies and does not track you across other sites.
We also use the Google tag (gtag.js) for Google Ads conversion measurement. This may set cookies and share limited information with Google, such as the pages you visit and an advertising identifier, which Google may use as described in its own privacy policy. You can control advertising cookies through your browser settings and opt out of personalised advertising at adssettings.google.com.
The App does not use advertising identifiers or third-party advertising trackers.
5. Location information (App)
Location access in the App is optional and off by default.
Check near me: When you choose “Check near me”, your current coordinates are sent to Towntime’s backend so it can match a nearby venue and a current or upcoming special. We use these coordinates to answer your request; we do not build a history of your movements from this feature.
Nearby Alerts: If you enable Nearby Alerts, Towntime asks for notification, while-using location, and background location permissions in separate steps that you control. Background location is used to monitor venue geofences. Geofence matching and notification scheduling happen on your device; the Nearby Alerts feature does not upload or retain your movement history.
You can withdraw location access at any time in your device settings, and the rest of the App will continue to work.
6. Push notifications (App)
If you enable remote push notifications, Towntime and Expo (the service we use to deliver notifications) process a push token together with an installation identifier, platform, app version, locale, and time zone. The push registration does not include your coordinates. You can turn notifications off at any time from the Alerts screen or your device settings.
7. Analytics and crash reporting
Website: We use Umami for aggregate, privacy-focused Website analytics, and the Google tag for Google Ads conversion measurement as described in section 4.
App: We use PostHog to understand how the App is used and to improve it. This may include screen views, searches, feature interactions, and nearby alert events containing venue or special identifiers. We do not send precise device coordinates to PostHog through the Nearby Alerts feature.
When crash reporting is enabled for an App release, we use Sentry to diagnose failures. Crash reports may include technical device and operating-system details, app and build versions, the running update, route name, and an error stack. We configure crash reports not to include precise coordinates, search text, authentication tokens, screenshots, session replay, request contents, or unique device identifiers.
8. How we use your information
We use the information we collect to: operate the Services and respond to your requests, such as matching nearby specials; deliver notifications you have opted into; review and act on specials you submit or report; respond to your feedback and enquiries; understand how the Services are used so we can improve them; measure the effectiveness of our advertising; diagnose and fix crashes and technical problems; and protect the Services and our users, including preventing abuse and enforcing rate limits.
We do not sell your personal information.
9. When we share information
We share information only in limited circumstances: with service providers that help us run the Services, such as Expo (push notification delivery), PostHog (App analytics), Umami (Website analytics), Google (maps and advertising measurement), Sentry (crash reporting), and our hosting providers, which process information on our behalf; when required by law, such as under a court order or subpoena; to protect the safety, security, or rights of our users, the public, or Towntime; and in anonymised or aggregated form that does not identify you, for research or analytics.
Some of our service providers store or process information outside Australia, including in the United States. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
10. Data retention
We keep information only as long as it is needed for the purposes described above. Push registrations are retained while active and may be disabled when you turn notifications off or when a token is reported invalid. Feedback, submissions, and reports are kept while we need them to maintain accurate listings and improve the Services. Server logs are retained for a limited period for security and troubleshooting.
11. Security
We take reasonable steps to protect the information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. The Services communicate with our servers over HTTPS. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your rights and choices
You can use the Services without providing personal information, decline or revoke location and notification permissions at any time in your device settings, manage cookies through your browser, and clear locally stored App data by disabling a feature or deleting the App.
You may request access to, or correction or deletion of, personal information we hold about you by emailing hello@towntime.au. We will respond within a reasonable period.
If you have a privacy complaint, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Children
The Services feature licensed-venue and drink specials and are intended for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us with personal information, please contact us and we will delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time. We will post any updated version on this page and in the App and update the “last updated” date above. If a change materially affects how we handle your personal information, we will take reasonable steps to bring it to your attention. Your continued use of the Services after an update means you accept the updated policy.
15. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, contact us at hello@towntime.au.